We aim to provide a "No Fix - No Fee" service. So if we can't fix a problem, we don't charge. However, a small charge will be made if you decide not to have the work done or if the problem is with your phone line or Internet Service Provider.
We come to you to fix your PC, we charge £39 for the first hour (or part hour), and then £19 per half hour. We should be able to diagnose the problem in a few minutes and if it's going to take a more than an hour, or need new parts, we'll let you know.
If your computer works enough to connect to the internet and download a small program, we can fix other problems remotely over the internet - effectively remote controlling your computer (don't worry it's completely safe!) to apply the fixes. We charge £29 for the first hour (or part hour), and then £15 per half hour.
What happens if we fix the problem in 10 minutes? We'll run our "Health Check Up" on your PC, to make sure your computer is running in tip top condition!